After-sales and pre-sales
Service
What WISECUT offers around the machine, in our own words. These are service descriptions from our website, not contract terms. Final commercial terms are set out in the quotation.
Remote diagnosis
Our website states remote diagnosis is available around the clock, 24/7.
On-site engineers
Our website states engineers can reach customers worldwide within 48 hours. This is a stated service target, not a contractual term.
Free proofing
We offer free sample cutting (proofing) on request. Send your drawing, material and thickness.
Drawings and renderings
We prepare customised machine drawings and renderings for your project.
English after-sales
After-sales support in English, 7 days a week.
Training and remote support
Operator training and remote support for commissioning and daily use. Engineers plan one to two visits a year, as needed.
Lifetime software upgrades
Software upgrades are free for the life of the machine.
Genuine consumables
Original consumables supplied for your machine.
Delivery, payment and warranty
As stated on our website. Confirmed in each quotation.
| Delivery time | Usually within 30 working days after the advance payment is received (website statement; confirmed per order in the quotation). |
|---|---|
| Payment | Typically 50% T/T before production and 50% before delivery (website statement; final terms in the quotation). |
| Warranty | A global warranty is available for the laser source. The warranty period is not published and is confirmed in the quotation. |
How an enquiry runs
- 01Tell us what you cutMaterial, thickness, sheet or tube size, quantity.
- 02We propose a modelWith a drawing or rendering on request.
- 03See your part cutFree proofing on request, before you decide.
Tell us what you cut
Send material, thickness, sheet or tube size and quantity. We reply with a suitable model and a quotation.